Due to the unprecedented circumstances surrounding the Coronavirus Disease (COVID-19) crisis, some products supplied by Pollock Orora may not be cancelled or returned. These high-demand products include, but are not limited to, the following: gloves, sanitizers, disinfectant chemicals and wipes. Products ordered now are considered firm commitments to purchase and are considered non-cancellable and non-returnable. Orders cannot be cancelled and the product ordered cannot be returned for any reason other than a manufacturing defect. We will make every attempt to meet your requested needs, both during this crisis and for many years in the future. We appreciate your understanding as we all work to get through these challenging times.
Also, due to raw material shortages, labor shortages, SKU reductions and transportation issues in the market, LTL and Ground Freight transit times may be extended.
For general information and requests, please fill out the form below. If you have specific questions about your account or the status of an order, please contact your Pollock Orora Customer Service Representative or email email@example.com.