News & Events | Pollock Orora
Due to the unprecedented circumstances surrounding the Coronavirus Disease (COVID-19) crisis, some products supplied by Pollock Orora may not be cancelled or returned. These high-demand products include, but are not limited to, the following: gloves, sanitizers, disinfectant chemicals and wipes. Products ordered now are considered firm commitments to purchase and are considered non-cancellable and non-returnable. Orders cannot be cancelled and the product ordered cannot be returned for any reason other than a manufacturing defect. We will make every attempt to meet your requested needs, both during this crisis and for many years in the future. We appreciate your understanding as we all work to get through these challenging times.

What’s the Most Effective Way to Support Today’s Customer?

Customers want self-service options over interacting with in-store employees or your customer service team, if possible.

There’s no doubt about it.

IoT and mobile device management firm SOTI surveyed 526 shoppers and found:

  • 73% prefer in-store self-service technologies
  • 76% like the faster shopping experience that self-service and employee mobile tools provide

Plus, the cost of customer self-service runs just pennies, while the cost of live customer service runs $7 for B2C and $13 for B2C, according to Harvard Business Review

The good thing about this, obviously, is that you can cut your costs. And self-service technologies scale almost infinitely. Plus, customers get help for their problems.

But, on the other hand, this creates the natural problem of your customer service team only getting the more difficult customer service issues technology can’t solve.

The problem is that most companies haven’t changed their customer service hiring and training practices much over the past several decades. So, their reps don’t have the skills necessary to help today’s customers with the challenges they face.

And of course, complex issues take more time (and therefore cost more) to handle.

What Should You Look For in A Customer Service Rep?

By the time a modern customer gets to you, they’ve already done their online research. They’ve used your self-service help if you have it available.

They’ve spent time. They’re angry, frustrated, annoyed, and out of patience. So, you need a specific type of customer service personality to handle that situation.

According to the aforementioned Harvard Business Review, customer service managers prefer what they call “Empathizers.” These reps have good listening and communication skills, like to help, and aim to provide good service.

But HBR found “Controllers” to actually be the best type of rep. “Controllers” take charge in a social situation, build a plan, and get customers a quick answer to their problem.

“Controllers” focus more on telling customers what they should do to solve their problem than asking customers what they want to do.

And HBR found that 84% of customers want a straightforward answer to their problem, rather than an array of choices about what to do.

The theory is easy to understand. But, at least now you know what to aim for.

And you can work to build a customer service support system that makes your customers ecstatically happy…while your competitors flip and flop around, trying to figure out what to do.

What to Do About The Rise of Corrugated Cardboard Prices

As if the disruption to your supply chain isn’t enough, the price of many common retail materials have also increased.

For example, linerboard and corrugated cardboard have both had their price increase significantly because of the additional demand for e-commerce.

Historically, the price of both has been tied to the paper index, which is based on the transaction price between manufacturers and their clients.

Even as the world crawls out from COVID’s tightly clenched fist, corrugated prices will remain higher than normal.

Some market segments, are still hesitant to go out in society (and rightfully so) that, even though they’ve historically avoided shopping online, now they’re going to stay in and buy online more than ever before.

So, all you can do is adjust. Speaking of which, what exactly can you do to soften the blow of increased corrugated cardboard and linerboard prices?

Here’s some ideas:

1. Custom-Size Your Shipping Boxes

Custom boxes do cost more, but that’s only up-front. Once you have your design in place, the cost of custom shipping boxes remains roughly the same.

If your boxes were slightly too big for your product in the past, now’s the time to give them an audit and change them to perfectly fit your products.

Boom. Easy savings there.

2. Increase Your Order Volume

It’s another quick win. Simply talk with your packaging supplier, and ask them about quantity discounts.

This may require innovative cash flow management strategies. But the additional work is worth it.

3. Use the Right Board Grade

You can choose from 19 different grades of corrugated cardboard. Are you using the right one for each of your SKUs?

Chat with your supplier about each of your products so you can analyze them all and find out.

You may identify several opportunities to use cheaper cardboard that still gives your product adequate shipping protection.

4. Can You Bundle Products Together?

What do consumers frequently purchase together?

You could save on shipping costs by immediately putting both of those items together in a single box.

And since the fulfillment costs will be lower, along withl the material costs, you can offer a small discount to your customers to incentivize purchasing in that way.

This may not be the biggest opportunity for savings. But, every little bit counts.

Resin Prices Continue to Rise: What You Can Do

What’s going to go out-of-control in the retail supply chain next?

For now, it’s the skyrocketing prices of resin. Each of the five types of commodity resin have had their prices continue to march steadily upward.

But this isn’t all driven by COVID.

The polar vortex that caused plummeting temperatures in February also played a role. Refineries in warm areas of the country (Texas and Louisiana specifically) aren’t prepared for cold temperature extremes. And as a result, they’ve experienced disruptions to their operations, which has also influenced resin prices.

You don’t have to feel helpless about the situation. Here’s how you can protect yourself from skyrocketing resin prices:

1. Write Tighter Contracts

Plastics Technology Online wrote a fascinating article on controlling resin costs.

They quoted Bill Bowie, COO of Resin Technology, Inc., a materials costs consulting firm, as saying,”The best buyers in the world do it that way.”

He was referring to sitting down and negotiating with resin manufacturers on a monthly basis.

He suggested that many negotiations begin with price indexes. However, those are only a starting point.

Typically, from there both sides agree to a discount.

2. Pass Price Increases on to Customers

We get it. It’s difficult to do this. And if big-box retailers sell your product, they may want nothing to do with your proposed price increases.

Still, at minimum, talk with big-box retailers and at least see what they think.

If that route doesn’t work, you could also find less expensive raw materials and offer consumers alternative products.

You may also need to get extremely creative. Add more value to your products so customers are more willing to pay higher prices.

For example, you might design an amazing gift box if you have an item consumers love giving as a gift. They’ll pay more for the convenience of the gift box…and even noticeably more than the cost of the materials for the box and product.

3. Explore Alternative Materials

Now may be the time to move to greener materials, which opens up a whole new market segment for you if you mostly use plastic resin.

For example, agricultural film and mixed recycled plastics from municipalities are available in abundance…and not many US companies can use either.

So, you have low, steady prices consistently available to you.

Those particular recycled options may or may not be of use to you. But you get the point of the story.

Rising resin prices don’t need to be a major disruptor for you. And now you have some simple strategies for decreasing the effect of them.

How to Deal with Supply Chain Issues Caused by COVID-19

Will supply chains be this disrupted ever again?

Many lead times have doubled, or even tripled. Right now, there’s an unprecedented shortage of paper for corrugated boxes thanks to the demand explosion in e-commerce.

How do you manage the chaos so you come out at least break even, hopefully profitable, and possibly your market’s leader?

Here’s some strategies to help you make it through:

1. Time to Completely Overhaul Your Supply Chain

It may be cliche to say, but it’s so true: necessity is the mother of invention. COVID-19 has taken any vulnerabilities in your supply chain and made them glaringly obvious.

That’s a bad thing in the immediate moment. But it doesn’t have to be for the long-term.

You can use this time to innovate and adapt your supply chain to the global shock caused by COVID.

And then you can be better prepared for any future disruptions. Companies who view this time as an opportunity to improve will find themselves at the head of their industry as the world returns back to normal.

This could include optimizing the use of IoT, robotics, and 5G in your supply chain.

2. Is It Time to Change Your Company’s Culture?

Believe it or not, centralized authority over decision-making can actually be a bad thing. The problem is that it can stifle growth and innovation.

Rather than developing creative solutions to a changing and never-before-seen problem, the same old thing is done.

What’s the problem?

Fear. Companies with this approach are afraid that the situation will lead to their total failure. They don’t allow smart risks. And they focus on control.

That only leads to maintaining the status quo at best…or significant loss of market share at worst.

Instead, the legendary business book Good to Great did meticulously thorough research and found that “operating with freedom within a framework of responsibilities” was the approach that led to historically great success.

Do you have that approach in your culture? If not, it’s time to take a look.

3. What Should You Focus On?

Consulting company Accenture recommends doing the following specifically to make the most of the disruption caused by COVID:

  • Focus on the health and safety of your employees first so they can be optimally productive
  • Maximize your ability to glean data from all aspects of your supply chain so you can make the right decisions
  • Micro-segment your market so you can respond appropriately to demand
  • Build a sales and ops emergency SWAT team that can quickly create and implement responses to fast changes
  • Create what-if scenarios so you have actionable insights ready that will optimize company KPIs

It’s easy to say all this. But it’s much harder to do.

However, you now have a starting point. And the rest is up to you.

Best of luck to you as you navigate your way through COVID’s supply chain disruptions!

E-Commerce Spend May Hit $1 Trillion by 2022: How Do You Get Your Share?

Adobe just released its Digital Economy Index report.

It found that COVID drove an additional $183 billion in e-commerce sales, which was just slightly larger than the $188.2 billion spent by consumers in November and December of 2020.

And to put this massive growth in perspective, consumers have spent $121 billion online in January and February 2021, which represents 34% year-over-year growth.

With such wild growth happening, how can you be sure you win your share of it?

Here’s what to do:

1. Buy Online Pick Up In-Store Is Here to Stay (BOPIS)

As COVID winds down in the coming years, it’s hard to say to what extent BOPIS will hang around.

One important trend to know is that baby boomers, who have traditionally avoided e-commerce, are now running to it in droves. And because they’re more vulnerable to COVID, many will make that a nearly permanent habit…even if COVID’s effects wear away for the most part.

For now, BOPIS demand is experiencing insane growth. According to Adobe’s aforementioned report, consumer use of BOPIS has increased 67% year-over-year.

2. Keep Your Existing Customers Happy and Look for Growth Opportunities

Even though e-commerce is a completely different engagement medium, the time-tested fundamental strategy of maintaining good relationships with your existing customers doesn’t change.

It costs a lot of money to drive customers to your website. It takes a lot of work to win their trust to the extent that they purchase from you.

But, once you have them in your fold, it’s much easier and less costly to keep them around. So make sure you focus plenty of resources on providing exceptional value for your existing customers.

Customer service should deliver quick, straightforward answers for irritated and time-strapped customers.

Provide plenty of additional buying suggestions to customers who have already purchased.

3. Be Willing to Consider Disruptive Technologies

While Instagram is now considered an expected part of your marketing mix, in early 2019 it was the new kid on the block. Early adopters of marketing on Instagram made a nice chunk of change.

And the same happened with TikTok.

Live chat has now become an expectation in many niches too. And now automated chatbots have begun to become a standard operating part of many websites.

It’s up to you to figure out which technologies will be best received by your market. But clearly, if you adopt them early on as they make sense, they’ll help you win more market share.

This sounds so simple when you read it. But none of this is easy to execute.

However, at least you know what to be aware of and implement as you grow your business.

How to Improve Your Customer Service Without Increasing Your Labor

Every customer service team should have it: a knowledge base for customers to search.

That way, they can get quick answers to their questions. Not only does this reduce your labor. But it can make customers happier because then they don’t have to sit and wait on the phone to get their problem solved.

As you can imagine, however, you can make a knowledge base in helpful and not-so-helpful ways.

Take a look at some of the best practices and biggest mistakes:

1. Have Your Clearest Communicators Create Your Knowledge Base

When they write, you immediately understand. They get straight to the point. And there’s absolutely zero confusion.

It’s important to remember that speaking clearly and writing clearly require two different skills.

Frequently, businesses undervalue written communication. And of course, if you have a confusing knowledge base, you’ll get even angrier customers because they have to spend more time…but still come away without an answer.

Customer service team members who aren’t as clear with the written word can still be a part of the creation process. They can offer feedback and help fine-tune details so your knowledge base is optimally helpful.

2. Avoid Industry Jargon

When you create your knowledge base, always use the simplest words possible.

No one has ever said, ”This knowledge base is seriously messed up. It’s way too easy to understand!”

Assume your customers have little knowledge in any one given subject area. Do not give them industry jargon and complex acronyms that you toss around every day at work.

If it makes communication easier to use jargon now and then, just make sure that you define what each term means.

3. Do Update Your Knowledge Base Thoroughly And Consistently

Keeping your knowledge base in check may require a solely dedicated specialist. It may not be something that you can have several team members care for in their precious spare time.

But even if you have to specially allocate a single person to keeping it updated, remember that the time they save your team outweighs the time spent maintaining the knowledge base.

When updates need to be made, remember to update all related articles and processes in your knowledge base also.

4. Don’t Require Customers to Login

Your customers should be able to access your knowledge base without logging in. What if they forgot their password or username?

Now they would have to go through another few minutes of frustration to get help!

Plus, keeping your help articles public makes them searchable and indexable by Google. It could be another way to bring more customers to your company.

If you decide to create a knowledge base to help your customers, take the time to make it the asset it should be.

Less frustration means happier customers and customer service team members. And that just makes your company that much better all the way around!

How to Get Customers Back Into Your Store in 2021 and Beyond

The COVID vaccinations have finally arrived. And they’re slowly being rolled out.

Plus, society in general is calming down about the whole COVID pandemic. Many are simply sick and tired of being isolated and are ready to get out again.

Whatever the reason, consumers are ready to begin the slow and lengthy transition back to normal life again.

So how do you get them back into your store so they don’t run to your competitors?

Check out these ideas:

1. Hold a Socially Distanced Event

H2Design & Co., a small independent retailer that offers high-end clothing, decor, and other knick-knacks in Paw Paw, Michigan, simply held a socially distanced event.

They rented out a local theatre to host a “Chick-Flick Movie Night” (most of their customers are women). Wine, flowers, and some sweet treats were made available.

We’re not sure how they actually got people to go into their store. But you could offer some sort of in-store only discount at your event (or just hold your event in your store).

2. Offer Clear Benefits For Shopping In-Store

The internet can come close to replicating the in-store experience. But it can’t precisely duplicate it.

For example, you can offer concierge service. Don’t force it on your customers. Let them just browse if that’s what they want to do.

But do be attentive. Make your customers aware of sales that might interest them. Ask if they need help finding anything. If they have something picked out to purchase, make them aware of accessories that enhance the item’s use.

Doing all these low-pressure things that help your customer, rather than making them feel like you’re twisting their arm into a sale, goes a long way.

3. Do an In-Store Product Demonstration Via Facebook Live

This is what Sidra McWhorter of Sweet Pea’s Boutique did. She showed her customers how a teeth whitening kit worked.

The results?

92 additional sales during the event (the kit costs $119) and many more coming in-store.

That may not sound like much to you. But, the idea scales to pretty much any level. You just have to offer the demo and have the product available.

Entice your customers further by limiting the quantities you have.

4. Consistently Treat Your Own Employees Well

Few businesses truly understand how to create company cultures that make their employees want to avoid leaving at nearly all costs.

Trader Joe’s totally nails the employee experience. And their niche (specialty grocery) isn’t necessarily known for people wanting to build careers.

In 50 years, they’ve never once laid off employees. A supportive and fun environment combined with great pay and benefits makes employees eager to stay (and offer great customer service).

And as recently as 2017, Trader Joe’s did $13.3 billion in revenue.

Treating your own employees well leads to them naturally wanting to do everything they can to keep your customers happy while in your stores.

That’s a great recipe for bringing them in…even as COVID winds down!

Yes. You can get customers back into your stores. Learn what you can from these stories and adopt what can work for you.

Your competitors will find themselves seething with envy when they see your success!

4 Ways to Improve Your Retail Store’s Cash Flow

How does your cash flow look as we kick off 2021?

Has online purchasing demand driven your cash reserves through the roof? Or, has COVID made your cash flow wildly unpredictable?

Any scenario could happen. And it’s hard to precisely forecast what could happen throughout the rest of 2021.

Rather than wait and see, use these pro-active cash flow management tips:

1. Reduce Non-Essential Expenses

The number one expense item on any retailer’s budget is employee’s salary and benefits.

You may have to lay off some workers. But before you do that, see how salary reductions for those at various levels would affect your cash flow.

Layoffs are a huge drain on morale. Employees unequivocally know your business is in trouble if you have to let people go.

A salary reduction, on the other hand, doesn’t seem quite so bad. Plus, if your leadership joins in this effort, it sends a strong message to your employees that you’re all in this together.

That boosts morale long-term. And you’ll have better employee loyalty and performance.

Analyze your business for anything else that’s absolutely not essential for now. And reduce or eliminate it so you have the cash to make it through whatever COVID brings this year.

2. Increase Commissions on Higher-Margin Products

You need more profit with the same (or less) amount of cash spent. So, simply give your salespeople a higher commission rate on higher-margin products they sell.

This aligns their best interests with yours. It does require some additional accounting work. However, when you need to add more cash, tangible mechanisms like this make a huge difference in your bottom line.

3. Control How Customers Pay You

You still have to be reasonable here. You can’t build the payment terms completely in your favor.

But, most reasonable customers will understand that maybe you need to get more money up-front for a custom order or special project.

Perhaps before COVID you charged ⅓ down. Maybe now you make that number a tolerable increase to 50%.

Your customer has the money to invest in the special order or project because they’re approaching you to do the work.

So, it shouldn’t be a huge issue for them to increase what they pay only a little.

4. Stay in Tune with Your Front-Line Stuff for Revenue-Generating Ideas

Your staff have their finger on the pulse of your customers. They know what they like and don’t like.

What higher-margin products and services can you offer that you hadn’t before?

They say “necessity is the mother of invention.”

Well, COVID-19 certainly qualifies as a necessity.

Yes. It’s terribly stressful going outside of your company’s comfort zone. But, you’ve got to at least try. You may stumble on amazingly successful business ideas that separate you from the competition.

Cash flow management wasn’t easy pre-COVID. And now, it’s only tougher. But armed with these strategies, you can now create your own plan for making it through.

Do You Make Any of These 4 Shocking Retail Mistakes?

Bob Phibbs, AKA “The Retail Doctor,” has decades of experience in the industry and runs one of the web’s leading retail blogs.

On his website, he has been running a survey called “The Retail Assessment Tool.” It’s a set of basic questions about a retailer.

For example, do you know the conversion rate of online shoppers to customers?

According to his survey, 55% of retailers don’t.

It’s the most critical online success metric to track. Because, if you know your conversion rate, you can test promotions, design approaches, and whatever else you want to figure out how to optimize your online sales.

Many leading retailers pay millions to agencies who optimize this metric on their website. Or, they have their own in-house teams responsible for monitoring their conversion rate.

Take a look at some of the other highlights Bob found:

1. Many Retail Stores are Dirty

No joke here. 56% of his survey’s respondents found dust on their product after running a white glove across it.

Employees rarely do this on their own, even though they’re perfectly capable.

So, you have to find a system of training and perhaps offering rewards to your team for keeping your retail space clean.

2. Most Retailers Don’t Know How To Optimally Restock

An astonishing 69% of survey respondents did not have any plan for tracking product sales and replenishing as needed.

POS and ERP software makes this relatively easy nowadays.

Having the right amount of product in stock at the right time keeps your sales and margins high, and your storage and dead inventory costs low.

If you’re not doing this yourself, what’s stopping you?

3. Most Retailers Don’t Consistently Communicate with Their Customers

Probably the most scalable and profitable way to drive more online sales is to create a newsletter.

Write a quick email in perhaps an hour or so. Send it out. And then watch the customers roll in.

But, 60% of surveyed respondents don’t do this at least once per month.

Customers who join your email newsletter love you the most. They’ve bought into your company and are eager to buy.

So take the time to create a simple email newsletter your customers can join. And feed them sales, promotions, and useful content a few times per month.

No need for an artistic masterpiece to start. Just get the word out there and fine-tune as you go along.

4. Most Retailers Don’t Pay to Train Their Employees to Sell

76%! Yes, 76% of retailers do not pay for retail sales training for their employees. Most see sales training as an expense, rather than an ROI-generating investment.

How are your employees supposed to sell more if they don’t have the knowledge?

Remember that what’s also important is a system for ensuring the training continues to get used in the months and years ahead.

The leading problem with training is that it simply happens once, gets used for a while, and then becomes forgotten.

Reinforce your employees success by offering rewards at certain increased sales levels, for example.

…And these are just a few of the shocking stats Bob presented! There’s more.

You can read the full story here.

4 Most Common Warehouse Accidents (And How to Prevent Each)

OSHA has strict and thorough safety regulations you need to follow. And even when you follow what they say to the last letter, you can still be open to accidents.

That’s because no one is perfect. Everybody makes mistakes. It’s easy to get lulled back into sleep in the routine of the day and not remain conscious and aware, and then end up making big mistakes that lead to serious accidents.

Where can you focus your time on safety training so you minimize the most likely causes of accidents?

Here’s what to watch for in 2021:

1. Pallet Rack Collapses

These accidents usually happen because of incorrect storage. Pallets are overloaded. Or, heavier materials get stored toward the top, when they should be on the bottom.

Packing pallets with the heaviest objects near the bottom and with the appropriate load so they maintain their balance is the simple solution. Add to that regular inspections, and you have a recipe for success.

2. Hazmat Spills

Here we’re not only talking about a large spill, but also small leaks. As you know, just the tiniest bit of a dangerous chemical can cause serious harm to your employees.

Give your personnel the latest PPE and training on its correct usage. Make sure they have access to the latest SDS sheets for proper handling.

Train forklift drivers on correct operation and inspect forklifts prior to each use.

3. Falling Objects

The higher you stack products, the more efficiently you use your warehouse space. It feels great when you optimize your efficiency.

Just make sure efficiency doesn’t come at the cost of safety. Make sure you stack and inspect heavy objects safely. And pay extra attention to cylindrical products, which can easily roll off.

4. Excessive Physical Strain

Physically demanding work puts long-term strain on your employees’ bodies. Overworking your employees and pushing them beyond their limits comes back to bite you with more injuries over the long-term.

Make sure your workers maintain high awareness of their own physical state. And encourage them to give you feedback on where they’re at so you can help them stay in good physical condition and avoid serious injuries that keep them out of work for weeks.

Warehouse safety is an investment that pays for itself many times over when done right in the first place.

You’ll never completely eliminate the risk of injury for your workers. But you can minimize it, which leads to the greatest ROI and productivity for you and your warehouse over the long-term.

Customer Service: 4 Pros and Cons of Chatbots

You’re starting to run into them more and more in e-commerce: chatbots.

Those little bubbles that pop up in the lower right-hand corner of your screen.

And they’re becoming automated, just like phone systems. Just type this or that in, and you’ll get a list of links and suggestions that hopefully will fix your problem.

But, should you even use chatbots in the first place?

Well, take a look at some of the pros and cons so you can evaluate chatbots for your own purposes:

1. Pro: They Help You Reduce Labor and Scale Customer Service As You Grow

Chatbots are available 24/7. When your customers type in certain keywords, they can direct your customers to an answer with no interaction with human customer service reps at all.

They don’t need a break. Their service quality never declines. They always do exactly as they’re designed.

They save you a lot of money that you’d otherwise have to spend on personnel.

2. Con: They’re Not Great at Handling Complex Complaints

Yes. Chatbots can handle simple return issues. For example, your customer was delivered a broken or defective item. Yeah, a chatbot can help them return for a refund or replacement.

But for more complex and highly emotionally charged complaints, human reps offer the best touch.

Maybe you set up your chatbot to handle the simplistic return issues and then refer your customers to your human team when matters become more complex.

Chatbots shouldn’t cause any degradation in the quality of your customer service.

3. Pro: Chatbots Handle Boring, Repetitive Tasks Well

Humans get tired and worn down. They have stressors in their own lives that change their emotional state. So they can make mistakes with routine customer service tasks.

Not so a chatbot.

It does the same work with the same quality every single time. So, it won’t botch a simple customer service issue by having an annoyed or rude attitude. Ever.

4. Don’t Use Chatbots If You Think They’re Not a Good Fit

Chatbots don’t necessarily make sense for every company. Your customers may not be the type who want to interact with a chatbot. They may prefer the human touch.

For example, if you have older customers, they’d probably rather have a human helping them out.

Other industries make customers feel more comfortable when they use human reps. For example, customers would much rather talk to a human about private personal matters such as their finances or health.

Yes. Chatbots can be a great addition to your customer service team. But they’re not a magic pill solution. They need to be used in the right context.

And now you have more clarity as to when chatbots can be a good fit.

How to Protect Your Employees in an Overflowing Warehouse

Did you think that warehouses were struggling to keep up with online shopping demand before COVID broke out last year?

Whatever growth projections were made at the time have been shattered by now.

Backrooms overflow with product. Demand explodes at literally any moment.

How do you keep your employees safe in a physically demanding, and increasingly dangerous, job?

OSHA provides a set of 10 standards they expect you to follow. Let’s cover some of the most important aspects together:

1. Constant Monitoring of PPE Use

Personal protective equipment use falls partially on you the employer. You need to provide PPE, train employees on how to use it, and do the necessary maintenance.

But your employees have responsibilities too. They have to wear PPE correctly, attend training sessions, follow through on what they learned, properly care for their PPE, and inform your supervisors when it needs replacement.

2. Use the Correct Safety Signage

OSHA has quite the exacting standards when it comes to safety signage. Basically, you need signs that cover these areas:

  • Notice
  • General safety
  • Admittance
  • Fire safety
  • Non-hazard

OSHA’s standards describe exactly what signs you need, where to put those signs, and what they must look like.

For example, caution signs don’t need to be as obvious as danger signs because the risk of injury they notify you of isn’t as great. However, they still need to be clearly marked because they can help your employees avoid injuries.

Here’s a link to OSHA’s precise safety sign standards.

3. Offer Ongoing Safety Training

Warehouse workers with consistent training on the latest safety measures will obviously have the lowest risk of injury.

But actually executing a safety training program is its own animal.

Start with comprehensive safety training that applies to all warehouse workers. But also zone in on precise safety training for specific roles at your warehouse.

Employees also need to have training in their primary language. Your warehouse team is probably made of people from several different ethnicities. For them to be safe and effective workers, they need safety training in their primary language, even if they speak English well enough as a secondary language.

You also should have your own regularly scheduled safety meetings. And finally you should develop your own safety checklists and standard operating procedures so you cover every last detail.

Ultimately, you can’t completely eliminate all injuries at your warehouse. People make mistakes and unfortunate situations happen.

But you can certainly minimize the risk. And you can avoid the most serious injuries. Safety is an investment well worth the effort!